Please read the FAQ before submitting and order inquiry. To check the production progress of an item please click here. If the item you are curious about is not on the sheet please email or DM me for an update.
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Q: How long will it take for my order to ship?
A: If your order is a pre-order it may take up to a few months for your order to be shipped. This includes the time it takes to manufacture and ship the product.
If your order is an instock it will take 2-3 weeks to ship depending when you purchased it. Please be aware my processing times are slow, because I am only able to ship a limited amount of orders per week.
EDIT: Your order may also be delayed if you combined an instock item and preorder item.
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Q: I haven't received my order even though I purchased it a while back?
A: Best option is to dm me ASAP, do not wait last minute to dm me or I may not have any stock leftover (you will get refunded for the order). Bigcartel does not always show my unshipped orders or I may have clicked shipped on your package without having shipped it.
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Q: Do you give refunds?
A: I do not give refunds for products damaged or lost during transportation. I will not be giving refunds on minor imperfections in any products, because most of them are handmade it is impossible for me to send out perfect items.
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Q: Do you do combined shipping?
A: No, I do not do combined shipping anymore because I do not want to hold onto items/orders.
EDIT: If combined shipping is allowed for a certain item I will make it clear.
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Q: Will you restock [insert product]?
A: It is highly unlikely that I will restock products. I do not remake past designs.
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Q: Do you do group orders?
A: Yes! I accept group orders for any country, but I am not responsible for lost mail.
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Q: Do you ship worldwide?
A: Yes! I ship to any country as long as the address is correct.
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Q: Can I update my address after I make a purchase?
A: Yes, please DM on Instagram if it is urgent or fill out this form.
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If none of your questions are here please contact me through instagram or email.
If you have an URGENT order inquiry please dm me on instagram.